Would you be sure to e mail your Speak to details to customersupport@ empiretoday.com so me may Make contact with you. Remember to area Corporate Business HQ post in the topic line of the email.
12/11/seventeen Monday 1045am gained get in touch with from Lisa with regards to the flooring, I spelled out to her which i wasn't content and that my program is simply too busy with get the job done and family and at this point I just want my a reimbursement once again she mentioned that isn’t heading to happen and he or she discounts Together with the financial departments all time. I requested her who her GM was and he or she said she handles these problems and that I wouldn't be getting my money back that I can’t again out now Because the floors have been currently place in, I instructed her that no that isn't legitimate the flooring you put in are weakened and my agreement arrangement wasn't taken care of and it took in excess of ten times so that you can contact me. I don’t feel that empire below in Philly took my wants into account they took The cash outside of my account just before the set up.
My Initial simply call was October 19. He or everyone has nevertheless to simply call me. This is often now November six. I've identified as a complete of three times seeking to resolve my situation. I hold getting the very same response……..â€We can have somebody connect with youâ€. I won't ever use this organization again mainly because apparently they don’t stand at the rear of their get the job done and I feel like i’m getting the operate around.. I wager if I ended up purchasing a different carpet I'd receive a connect with straight away.
It's not the expertise that we would like for our buyers, and we apologize for this make a difference. We’ll be in contact with you Soon to generate factors right.
(2) the multiple makes an attempt to accurate a very unsatisfactory set up of the carpet in the living room and game home has resulted in an item finish that looks stretched and tattered as though it absolutely was previously multiple decades aged rather than a July five, 2017 set up.
Was provided a free area carpet installed, took a number of months to complete due to the fact Individuals installers experienced car troubles, couldn’t help it become or had to leave early since the manager at Empire desired them at Yet another position that was much more vital. It has been An additional month, An additional 5 phone calls made, carpet in free room and paid out area now coming aside within the appears. A further awful installation occupation. Spoke to a Tim Sherwin (864-973-8096) from Empire whose response was; “you bought a free homeâ€, “we use subcontractorsâ€, which in his thoughts justifies the lousy job accomplished in that free room and also the nightmare sequel to one other home which was NOT free.
We regret to listen to that the get is cancelled. We’ll review your worries, and will be in touch with you quickly.
I referred to as customer service various occasions around a course of months. CS despatched the original installer (Miguel) to come back out to my dwelling with glue to glue the boards back again jointly.
It will be attention-grabbing to discover if any of such other grievances ended up rectified – I am certain I won't ever use or advocate Empire to anyone even individuals click here that can squander hrs within the phone
We’re sorry to listen to that the floor is wanting maintenance, and we’d prefer to even more guide you. Be sure to email your considerations as well as you buy info to customersupport@ empire-today.com. We sit up for hearing from you.
August 1, 2018 at 12:24 pm I am fearful I did not go through the reviews ahead of doing small business with Empire, it has been a nightmare from the beginning and it still proceeds. To generate a protracted story short they do not retain appointments they make, they don't connect in almost any way when stated appointments are skipped.
We’re sorry to hear that you’re unhappy, and sincerely regret the inconvenience. We’ve located your account, and we’ll be in contact with get more info you quickly.
We perception your frustration, and we’d like to abide by up along with you. You should e-mail us at customersupport@ empire-today.com with each your fears and account details.
This is simply not the encounter that we wish for our prospects, and we’d want to additional explore your issues. Sad to say, we’re not able to perspective your telephone number.