Conserve the response from the Customer Service Office apologizing. This means practically nothing. Your phrase is worthless. Your organization’s values and ethics are pathetic. In case you really cared you’d publish a phone number and e-mail deal with for the Management of this firm. However , you don’t. That claims a whole lot.
We apologize for the experience, and assure you that we get matters like these critically. We’ll be additional reviewing your issues and can be in contact with you quickly.
Please e mail us at customersupport@ empire-today.com with both your issues and account facts. Make sure you mention Headquarters in the subject line.
I contacted the supervisor, Stephanie with my issues. She mentioned that Emire would swap the padding but I would have to pay for installation which might be around $four hundred.00. I currently experienced excellent padding and I wouldn’t really need to endure added price If the product sales rep took some time to elucidate.
The installer arrived at three:fifty and when he arrived inside to think about the spot he essentially stated “wow, this can be a lotâ€â€¦..I are in a 1 Bed room condo and don’t have a lot more household furniture than the normal person! He then explained to me that it will choose 5-6 hrs to complete the install which wouldn’t do the job because my setting up only permits do the job similar to this to generally be accomplished between specified several hours and he wouldn’t be finished until nine:00pm so I had to reschedule. The main customer service rep which i spoke with was thoroughly unhelpful and explained to me the earliest offered set up was the next Monday but that he couldn’t guarantee a morning set up. Once i named again to talk to a supervisor, Yvette was thankfully handy, bought the install scheduled for Saturday morning and refunded me 10% of the entire cost. Thanks Yvette!
Nevertheless It will be good to get Empire stand behind their lousy installation and unintelligible customer service
August 2, 2017 at one:fifty four pm We Hired Empire Today to setup carpet in our office, On July 18, 2017. They needless to say took a deposit for our buy and scheduled installation. The very first group of installers arrived and decided they didn't desire to do The task, considering that we are an organization that actually works, they must do the job close to us. We presented to move many of the household furniture ourselves so that you can get the job performed, they just walked off The task, stated it was not Prepared and still left. We identified as our salesman and informed him what took place, he said the installation workforce explained to him it wasn't Completely ready. The salesman understood when he arrived to our organization that we'd be working as well as the installation must be accomplished office by office, the salesman explained his installers would go the household furniture also, but we felt we could just take a number of our workforce and support transfer the home furniture to create there work simpler. Various day later on a different team of installers arrived, not surprisingly ten am instead of seven am that we were told they would be there. They may only get to a little portion of The work accomplished given that they arrived so late. The 3rd working day we experienced installers, Enable’s just say installer because only (1) confirmed up, after hearing us complain he ultimately obtained some assist about 2 PM and explained to us he experienced to remain late simply because he experienced A different job to check out the subsequent day.
The installers showed up with not plenty of carpet. It's now eight/10/18 plus they showed up with not adequate carpet. Attempting to simply call with a concern will get you no in which. We now have two additional rooms being carried out and I believe I might be going some place else subsequent time.
We’re let down to hear that you choose to’ve not gained your refund. We’ve located your order, and we’ll be in contact with you before long.
August 23, 2018 at five:35 pm Lousy Lousy carpet task. It has been in excess of a month and no-one will ever simply call me back. Carpet is awful–home furniture destroyed–remaining with no lights from the Bed room.–residing out of containers for the reason that home furniture was not place back again in place. No lights were plugged in and I was left devoid of WIFI for four times which ment no phone or healthcare inform alarm no Television or internet.
They failed to phone their supervisor, did not go order another with all of the hardware merchants I have in my area. Whatever they did do was drink soda, use my energy to cost their phones, chit chat in lieu of do the job. I'd an expectation this career was going to be concluded today.
He expounded to the excellent guarantee of your sample I chose (even though Under no circumstances offering me a warranty in hand). I should have bailed then and there, my bad.
Sir, I wished to write today with reference to the most depressing practical experience we have experienced with your company. When I very first contacted empire, I used to be having some quotations. In the event the product sales advisor came to my household on the specified empire floors coupons day, he was only regular. He didn't explain to me about hardwood flooring on stairs and risers. When my partner spoke with him a few days later on to find the credit rating application with Wells Fargo we desired to insert a living room with hardwood, since his rate for your stairs was incredibly realistic.
Quickly ahead one one/2 many years later... Everywhere that we actually stroll, It is really matting (I vacuum with a Kirby) and all of the thresholds are mashed down so much the tack strips not simply demonstrate, you have the joy of FEELING them.