To get truthful along with you, at this time, I think the very best Resolution could be for Empire-Today to return to our residence, remove most of the carpet and pads you have installed. My explanations are this: Â
I had been explained to today with the installer that came (who did the initial occupation) that he would post his report Which I can be contacted about installation but I could not get any kind of timeline or sign of how much time that might consider and he refused to present me any way which i could Get hold of him to verify.
I nevertheless locate it very disturbing how this put in crew of yours could have carried out these kinds of a top quality career on the two upstairs rooms and completely screwed up the rest of the household.
We’re dissatisfied to understand that you continue being unsatisfied, and recognize that this has been a discouraging encounter to suit your needs. We’ll keep on to review your concerns, and we’ll be in touch along with you shortly.
We've been repeat customers and made a decision to use empire once more to be certain a precise match of the Wooden. Very well, envision our surprise when the primary shipping came with the incorrect coloration wood for the measures. On this set up we are undertaking the actions, mud place, kitchen area, morning place, pantry and powder home $9600 (more than priced as it is).
This isn't my Most important home so that they in essence wasted that quantity of my time. Set up crews have been incredibly Experienced, Definitely no complaints there. Almost everything else about the method requires a massive volume of improvement. Heck, after speaking with warehouse manager who certain me there would not be any more difficulties then there was, I named their 800 number where an precise 'customer treatment rep' referred to as me back, explained they'd stick to up with All people on their side and I under no circumstances heard again! Warehouse supervisor who named to create A different appointment every week afterwards hadn't listened to from them possibly! Their customer service is non existent finishes with the income contact...
(I was unable to reply as I was on the convention get in touch with with my task I perform until 6pm). I get the job done from 630am to 5pm. And 1 hour further to 6pm I Focus on the weekends in addition.
Very little settled just advised in essemce “somebody should be there right before 6 pm –right after waiting all day.
(one) the pads used in the living room undoubtedly are a sort of StainMaster pad that I think is meant to Enhance the life of the carpet. Having said that, the pads that put in through out the remainder of the household will not be StainMaster and therefore are ,in fact, a type of multicolored pad that does have any sort of dampness barrier underneath the carpet.
August 23, 2018 at 5:35 pm Lousy Lousy carpet career. It has been in excess of a month and no-one will at any time contact me back. Carpet is terrible–home furnishings harmed–left without any lights during the bedroom.–dwelling from containers due to the fact household furniture was not set back again in position. No lights have been plugged in and I was remaining with out WIFI for four times which ment no phone or clinical inform alarm no Television or Net.
This installation has been a nightmare. On Oct 24 2017, I sat with George Svadeba and purchased two rooms of carpet, honey tone and grand junction. When it had been sent the grand junction colour was incorrect. They put in the honey tone However they didn’t have the transition which they promised to bring. On November fifteen,2017 I was told which the grand junction aspen could be shipped. I was by no means notified that morning as before, when I called they stated the order wasn't in. That was Just about per month just after I purchased it and it even now was not in. They stated they would bring it on Friday Nov seventeen, 2017. Additionally they explained the transition would occur also. That Friday they sent subcontractors they usually didnot hold the changeover or understood very little over it. Then they mentioned I'd to pay for the five hundred.00 harmony before they would start out. I'd by now compensated more than 3,000 and was insulted since they didn’t discuss english as well as their interpreter claimed that An additional Woman experienced not compensated the money when they installed the floor so they didn’t trust me.
I termed back again utilizing choice one this time. I had been told that Empire’s rates are only good for thirty times & which i would wish to have a profits agent return to my household for an estimate. I requested to get a estimate on these rooms at my June appointment so I would NOT have to invest my valuable time repeating this method. Should I also point out that this will save time & income for Empire in travel costs & personnel hours? To incorporate insult to injuries (metaphorically Talking), I can get an auto electronic mail an car-bot reminder simply call 24 hrs ahead of my new appointment. Rarely what I would take into consideration excellent customer service. But for the fact It will probably be cruel for the consultant, Probably we won’t be home with the appointment. I’d choose to stick with a corporation which i’ve employed Earlier but Empire, you will be making it difficult me to take action all over again.
Once they depart it looked excellent and also the quarter rounds were being white but didn't seem like painted wood. My suspicion were verified when my three calendar year located a scrap piece (of quarter round) and requested me what it had been... compressed product with essentially a white sticker around it! I referred to as complained and it took more than one attempt/information to obtain Charles the customer service manager out with the Baltimore region to not phone me again but in fact respond to his phone. We begun speaking and after a few phone phone calls we sit a date final to fix These quarter rounds that working day comes, I've my empire carpets promo code plan cleared, I've my garage create that has a window ac unit operating and lover for my dogs, I've routines for my two Young children, we hold out the time period and outside of and not a soul comes and not one person demonstrates up. I'm upset. I contact into the call center to complain. (Nevertheless from that date on I have not heard back from Charles or any one else out with the Baltimore office that I have still left messages with.) With the contact Middle I build a completely new appointment for the next day. Very same situation, I used to be like alright. I will retain the same recreation strategy. We were ready, schedule very clear, household pursuits planned, Doggy cool location setup... and NO CAME AND All over again NO CANCELLATION Contact! I known as the call Heart once more and so they said email messages might be despatched out and will hear from corporate.
Not contented, I referred to as CS back again and an installation coordinator Trevor was despatched out. He inspected the job. He didn't completely agree with my considerations I had in regards to the floors being not leveled and far too much bounce and give and informed me it's got to break in, however he agreed which the finishing was an issue of molding and caulking and he authorized a partial kitchen ground being Reduce and reinstalled. You sent the original installer back again out to caulk gaps, glue floorboards collectively and redo a partial kitchen area. The job he did was awful. Caulk was distinctive hues, nail marks in the ground transitions, flooring curt way too short. I named CS. Also, I referred to as worried that the subfloor by the entrance entrance wasn't secure and banging back into spot just after stepping on the floor. You despatched Yet another installer to review The work.