We had messages installer coming to repair stuff. We wait around all day long and not one person displays. I simply cannot consider an organization undertaking a even worse job than Empire. This wasnt cheap in any respect, but we believed the salesman that every one could well be carried out before we moved in to the twelfth. Guess we were lied to.
They Minimize the new carpet out in my driveway and introduced it in piece by piece, home by space. As I just experienced my walls painted, I went upstairs following many several hours and explained to the direct dude, what happen to my freshly painted walls. His response was oh which was there. I explained no it wasn’t as you can tour my home and find out all walls were freshly painted without having marks. He apologized after which sent his figure out to his van to get some thing to clean my walls. Effectively my partitions went from a product to pink coloring since the chemical striped the paint. He then apologized again and claimed I’m sorry are you currently proud of the carpet position And that i mentioned to him no and my spouse signed our deal Beneath PROTEST. These laborers are outside individuals who usually are not Expert and should be screened in advance of coming into customers properties.
He stored insisting on rescheduling it for Wednesday which was out with the issue for us as we were expecting family in and we had scheduled it so far in advance so we might prevent these a difficulty.
We apologize for The dearth of follow up you’ve been given, and we’ll be wanting into your fears without delay.
12/6/2017 Wednesday Termed customer service back once more waiting around on supervisor to obtain on-line Janice transferred me to Lisa below in Philly and now Justin is looking down my paper work and they're stating the crew on Monday didn't submitted the paper do the job I nevertheless want my a refund and I want this fixed this weekend. Not a soul understands which i cannot use my kitchen for cooking as everything from my family room and dining room is in my kitchen.
I need my carpet mounted this carpet appears to be like aged and wrinkled. I also need to obtain the exact same customer service which i obtained when “Empire today†revenue representative initially arrived to my residence to receive my enterprise.
I manage customers frequently, and it's not a constructive customer experience. I'd need to know if there was an epic failure in servicing the customer and that's The rationale for my conversation today.
The installers confirmed up with not ample carpet. It's now 8/ten/18 and so they confirmed up with not enough carpet. Trying to call with a difficulty gets you no where. We have two additional rooms to become completed and I believe I might be likely some place else subsequent time.
I will not like folks and businesses that refuse to admit They only may very well be Improper and in this case ARE Erroneous.
I feel that the gross sales reps need to be educated in explaining the products and solutions, and so on. As I stated, I'd by no means have agreed to acquire Empire do my installation of carpet if this was the outcome.
July 19, 2018 at 5:43 pm I feel I'm just receiving the operate around by empire today and you have no intention of correcting the issue your installers did not do appropriately. The situation is I had vinyl installed at my foyer along with the carpet which was hooked up to this it is possible to come empiretoday reviews to feel the carpet tacks plus they harm your feet. I used to be advised which they had been sending around somebody today at ten:30, I waited all day and did not listen to from them so I called back again and was explained to he attempted to get in touch with me but needs to have experienced the incorrect number, the number of my phone empire today gave them?
In actual fact I mentioned this company to men and women in line at Meijer’s and they knew about empire and would not use them for absolutely nothing. They've experienced relatives and buddies who experienced skilled related issues with empire. I see that the corporation responds to these speedily, Yeah Appropriate, this is actually a firm who don’t care about customer pleasure or service.
10a.) Fortuitously I function from your home in any other case I’d have had to obtain take a week off for this particularly tiny project.
September twenty, 2017 at three:36 pm Mounted Empire floors in total house towards the tune of 34K in December on 2014. Experienced many other troubles but the newest may be the flooring from the basement is obtaining black mildew places over the engineered Wooden. These are not very small minor places, these are generally substantial! Tried to have it repaired. Built 5 distinct appointments for contractors from Empire to come back out and deal with there was normally some motive they may not. The last contractor showed up several weeks in the past and termed his manager. His manager mentioned never to repair the flooring. The contractor pointed out many other blacks places starting to form and distribute. He said that this engineered wood should not have already been mounted in the basement. You can find as well much humidity.